FAQ

1. How long does shipping take?

Our estimated delivery times vary by region:

  • EU & UK: 5–8 business days

  • USA & Canada: 5–10 business days

  • Australia & New Zealand: 5–12 business days

  • Japan: 4–10 business days

  • Other countries: 7–14 business days
    Delivery time starts once your order leaves our warehouse.

2. How long does order processing take?

Orders are processed within 3 to 5 business days before shipping. Processing might take longer during busy seasons or sales events.

3. How much does shipping cost?

We offer free standard shipping worldwide—no matter the order size or destination. No hidden fees or extra charges at checkout.

4. Can I track my order?

Yes! After your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for tracking to activate.

5. Will I have to pay customs fees or import taxes?

No. All taxes, duties, and import fees are included in your purchase price. You won’t pay anything extra on delivery.

6. What if my package is delayed?

Delays can happen due to customs clearance, weather, or local postal issues. We appreciate your patience and recommend checking your tracking info regularly.

7. What should I do if my order is lost or damaged?

Contact our customer support immediately via the contact form on our website. We’ll investigate with the carrier and work to resolve the issue.

8. How do I make a return or exchange?

Please complete the Returns & Exchange Form in our Support section. Do not send items back without prior authorization. Our team will guide you through the process.

9. Can I return sale or clearance items?

Sale and clearance items are final sale and generally cannot be returned or refunded, but exchanges or store credits may be offered in some cases.

10. Who can I contact for help?

You can reach out to us anytime via the contact form on our website or by emailing info@iconwearclubstore.com. We’re here to help!